See how leading BPOs
further reduce handling times by 80%
for any task, any process, and any customer.
Trusted by:
Further reduce handling times without any pains. Here's how.
Quickly deploy improvements without extensive IT projects.
No politics, no project blockers, and no complex changes to IT systems. Just install the Assistant once and continuously ship process improvements.
Optimize use cases that were too costly before.
Deploy process improvements in a matter of weeks, or even days –unlocking cost effective optimizations on use cases that were previously not attainable.
Scale without boundaries across every customer.
Universally compatible with any web app, API, or document –use ready-made modules to make improvements to any task, any process, for any customer at scale.
What other corporate innovators say
“With Matterway, we have a true technology partner in efficiency that allows us to easily solve problems, enhance value, and reduce the cost of operations for our clients. The value their Intelligent Assistant brings is far more superior than what we’ve been able to do before.”
Rajiv Desai
Global Delivery Head
One Point One Solutions
Here’s the impact on your BPO.
For Operations
- Cut handling times to lower costs
- Ensure top-quality with less errors
- Achieve a faster time to proficiency
For Process Excellence
- No changes to IT systems required
- Ship & deploy improvements weekly
- Optimize workflows at scale
For Executives
- Boost profitability & margins
- Elevate your customer experience
- Be the most competitive vendor
Features
Meet the Intelligent Assistant built for BPOs.
Gain a real-time intelligent assistant that acts as a contextual and interactive overlay on the systems your agents already use.
Guide agents & enforce processes
The Assistant provides precise next-step actions, or automates them directly so agents can easily complete tasks without any manual prompts.
Pre-fill data & automate redundant steps
Let the Assistant handle the redundant stuff by automatically creating, updating, or pre-filling data into other systems –no errors and no slow downs.
Extract from & generate documents
The Assistant will generate documents, and automatically recognize, highlight and extract the data your agents need and fill it into other systems in seconds.
Add validations & eliminate mental multitasking
Give your agents a tool to augment their work. Real-time data validation and process checklists are built into the Assistant for guidance and accuracy.
Highlight, simplify views & recommend actions
Everything is simplified. Each next-step action and recommendation is highlighted, ensuring human-led precision and compliance in every task.
Inject AI capabilities into any workflow or system
The Matterway Assistant works anywhere, on any process or task you need it to. Compatible with different IT systems, communication tools, and even documents.
The fastest track to boost profitability
Unlock a Culture of continuous improvement
Optimize faster
Turn critics into fans
Feel the autonomy
Getting started with Matterway
Strategy Call
Proof of Value
Impact Roadmap
Build & Learn
Repeat & Scale
Got questions? We're here to help!
Matterway is a software-based platform to optimise manual processes with the help of intelligent & interactive assistants.
The Matterway Assistant supports the end-user in real-time through intelligent guidance and automation, so that tasks and process flows are completed as specified, and executed with maximum effectiveness and efficiency.
The Matterway Assistant can be implemented without requiring changes to the underlying processes and systems. The Matterway Platform contains no-code tools for process improvement professionals to capture existing workflows and prototype new Assistants quickly, low-code tools for developers to quickly build Assistants, and analytics tools for management to supervise performance of Matterway Assistants.
Departments that benefit the most from Matterway work on web-based software suites and have standardized processes that are not due to change within the following year. An established process improvement mindset inside the organization or department is also beneficial.
Matterway is a software-agnostic tool. It can help you complete tasks faster in any web-based software (like Successfactors or Ariba) and the Microsoft Office Suite. Additionally, Matterway can interact with any system that exposes an API. For any additional questions regarding compatibility, reach out to one of our experts, via our website chat or the ‘Book a strategy call’ button.
IT involvement is minimal for a Matterway project compared to traditional change projects. IT departments are only required for the following:
1. Providing access for Matterway to the systems that employees use for their tasks, as well as test data and test users
2. Deploying the Matterway assistant to the employee’s workstations one time per workstation or user
RPA and Matterway are both non-invasive technologies that can be rapidly implemented. There is some overlap between the two, but their approach is fundamentally different as they are tailored for different use cases. RPA aims to automate simple tasks so the employee does not need to do them anymore. Matterway, on the other hand, is aimed at simplifying tasks in which human decision-making is still required so that it is easier and faster to perform.
While Matterway can be applied to any task performed on web-based solutions, the platform is specifically tailored to support operational teams and departments. Matterway provides the most value to departments with many transactional and standardized daily tasks. You can find use cases we improve in our ‘Solutions’ section.
At the start of our project, we perform an extensive friction assessment for your department to identify where friction occurs, how it impacts productivity, and how Matterway can solve it. Based on the assessment, we provide you with a tangible impact roadmap to prioritize and define which improvements should be delivered to provide immediate and quantifiable value.
The Matterway platform has tools for several types of users. Operational teams primarily use the Assistant to simplify their daily tasks. Secondly, there is a comprehensive toolkit for process improvement professionals, incl. the no-code Designer, that is used to design Assistants quickly. Lastly, Matterway has a software development kit (SDK) for developers to polish and fine-tune Assistants to make them robust for day-to-day usage. If you have developers yourself, we can onboard them quickly. If you don’t, Matterway can do the development for you.
Matterway is designed with enterprise-grade data security in mind. Assistants run on the local machine of the employee, and data from your systems does not leave your corporate network. No customer data is ever stored outside your corporate network during development.
Digital Adoption is a non-invasive technology similar to Matterway designed for a different use case. Digital Adoption is often aimed at ‘occasional’ or ‘new’ users to teach them how to use software they aren’t familiar with. Matterway is aimed at ‘power users’ - operational teams that perform similar tasks each day.
