You need to coordinate with many stakeholders, manage dependencies across departments, and handle sensitive poltical situations with care. IT wants to help, but struggles to provide it in budget or in time.
Your employees struggle with many complex IT systems, switching screens and manually re-entering data. Up to 84% of daily tasks are wasteful and error-prone.
Digital Friction has a compounding effect on your operational teams and departments, resulting in higher costs, diminished customer experience, and negative impact on your KPIs.