Simplify your teams' work
  • to reduce cost, this quarter
  • to free up capacity
  • to speed up processes
  • to increase efficiency
  • and delight your customers
  • and make it less painful
  • to reduce errors and rework

Your employees waste 60% of their time due to digital friction: duplicate data entry, searching data across silos, mindless copy-pasting and constant context switching. Every. Single. Day.

Matterway's Enterprise Simplification Platform boosts employee productivity - without requiring changes to your systems or processes.

The next frontier for transformation

You already standardized global processes, and have the latest software tools in place. Optimizing further is tough.
If you take a look at how the day to day work of your operational employees actually looks like, you'll be shocked how much time is wasted to digital friction.

The next frontier for forward-thinking transformation teams is to strategically simplify work across all teams, at scale.

Simplifying work in 3 simple ways

Matterway is as universal, as it is powerful. Whatever your employees work on, be it in Operations, Procurement, HR, Customer Service or any other backoffice, Matterway helps simplify their work in 3 simple ways:

Guiding through tasks step-by-step

Like a step by step wizard, Matterway guides employees across screens and systems from start to finish. It serves as a dynamic checklist, respects existing processes and lets your employees orchestrate their work effectively.

Simplifying actions and decisions

Clunky IT systems require tedious data lookups and redundant clicks to get anything done. Matterway automatically fetches relevant information from different sources, and shows the right data and actions at the right time, in a simple to digest way.

Automating redundant steps

While most tasks are complex, many steps are redundant. Matterway intelligently automates data fetching, data entry and navigation, and pre-fills forms for employees to review. This saves time and ensures employees remain in control.

No system or process changes required

Simplifying work with Matterway is blazingly fast. Traditional optimizations focus on changing the process or systems, requiring IT change requests, approvals, and coordination with too many stakeholders. Matterway is a new UX layer, that overlays your existing systems and simplifies tasks right in the context of the process or application that you use today.

And the best thing: Matterway is installed on each user's computer, so 100% of the processing is done within your secure environment. The MW cloud does not process your data, and no data ever leaves your premises.

Matterway in businesses like yours

Procurement in Automotive
Operations in Logistics
Procurement in Retail
HR Services in Pharmaceuticals
Global Mobility in Manufacturing
Operations in Financial Services

Helping buyers update data instantly

Situation
The buyers at a leading Car manufacturer regularly have to update their parts and order records based on change requests passed down by their R&D department. Each of these requests takes roughly 15 minutes to implement due to cumbersome navigation through various SAP interfaces.

Challenge
The existing RPA capabilities were insufficient to tackle the problem due to escalating development cost driven by too high variance in the task. Additionally, low adoption of RPA bots was a concern.

Solution & Results
  • Matterway provided the right mix between leveraging the buyer’s wisdom in handling the change requests, while automating as much of the task as possible in real-time.
  • With Matterway the task was simplified by 80%, reducing the handling time from 12 minutes to 2.4 minutes, resulting in several 1000 hours of capacity savings per year.

Helping service agents delight customers

Situation
The order management team of a major European cargo logistics provider is handling customer orders. Handling one single order alone can sometimes take up to 2 hours due to effortful porting of data across systems. Lots of excel files ares used.

Challenge
IT updates were typically not successful in making the day-to-day for employees easier. Often they were put on the backburner due to escalating system and process complexity.

Solution & Results
  • Over the course of just a month Matterway simplified the order handling process so much that two employees now get their week's work done in just 2 days.
  • Employee satisfaction rose significantly due to the strong impact on their daily work.

Taking the friction out of the buyer's toolstack

Situation
Employee turnover in the procurement department of a leading French retail company is high. Employees are complaining about the poor usability of the tools across their purchasing process. Particularly effortful: the supplier nomination process and all the initial set-up work across scheduling agreements, tool financing and other aspects that is spread across 5 different systems.

Challenge
The internal IT department offered to update the existing workflow system within 3 years, but management expected results within the next 6 months.

Solution & Results
  • Matterway simplified the buyers' job along the supplier nomination process, automating partial steps whenever possible, while the buyer remained in full control of the process.
  • Process handling time was reduced by 45%
  • Buyer satisfaction went up by 15% which in turn reduced the reduced employee turnover by 6%

Making excellent service easy

Situation
In an effort to position itself as the leading employer in the chemicals industry, HR leadership set an ambitious goal to improve HR service quality. One of the main targets was to reduce turnaround time of more complex service requests, that consisted of many smaller steps.

Challenge
The existing automation suite was deemed insufficient, as it could only automate linear processes inside the Microsoft Office suite, but not the complex, employee-driven nature of on- and offboarding processes spread across multiple tools.

Solution & Results
  • Matterway was able to tie together the vast number of small workflows and reduce turnaround times by 60% on average within just half a year.
  • On top, the HR services team’s overall workload was reduced by 30%, enabling it to hire less agents going forward.

Reducing workload to achieve compliance

Situation
The EU’s Posted Workers Directive put the Global Mobility of a leading Swedish manufacturer in a tight spot. They either had to double team size, to accurately submit travel notifications to government authorities of 25+ European countries, or run the risk of incurring major penalties for not complying with legislation.

Challenge
Their existing tax and IT consulting partners offered to help out by building integrations with each of the country portals from scratch - charging double of what it would take to double team size.

Solution & Results
  • With Matterway, the assessment and posting of notifications to 25+ different government portals was greatly reduced in length and complexity and compressed into a short workflow that could be triggered out of the mobility manager’s inbox.
  • As a result, the client was able to maintain team size and increase their coverage of accurately submitted notifications from 15% to 99% within just 8 months.

Handling company growth through doubling employee capacity

Situation
The KYC team of a major German banking operations unit was put under considerable strain when the number of expected KYC checks more than doubled within less than 8 months. It had to react fast and considered doubling the employee count to run their complex KYC process.

Challenge
  • Upgrading their IT systems to increase their capacity was not an option - internal IT’s roadmap heavily prioritised building customer-facing products.
  • Attended RPA, while initially seeming like a fitting alternative to help automate the KYC process, quickly turned out to require too many resources to map all the decision paths that an experienced KYC agent might take.
Solution & Results
  • Within only 3 months, Matterway had simplified 40% of the KYC team’s workload by 60% (reduction in time required to complete the process). After another 4 months, another 50% of the team’s workload was simplified to a similar degree.
  • In turn, team size did not have to be increased.

What our customers say

"This is the missing piece in our transformation toolbox."

P2P Process Transformation Expert
German Chemicals Enterprise

"You know, after years of digitalisation projects, this is the first one that directly helps us as employees!"

Customer Service Center Team Lead
German Logistics Enterprise

“After seeing what Matterway was capable of, we decided to put all competing RPA initiatives in the same field on hold.”

Head of Digitisation
German Manufacturing Enterprise

“This is the best thing since the invention of Visual Basic.”

IT Manager
German Packaging Materials Enterprise

“I want this so badly!”

User
after showing her an accelerated workflow as part of a PoC

"The truth is that we have found only one way to realize the full potential of digitized procurement: through a user-oriented, end-to-end transformation of the entire source-to-pay (S2P) process, so that the users involved in procurement can operate in a fully digital environment. That goal translates into a single focus for procurement digitization: the user experience."

Procurement Digitisation Lead
German Manufacturing Company

“Matterway finally makes SAP more sexy for the user!”

Head of Procurement Digitisation
German Automotive Company

The better way to work

Curious to learn more?

Get in touch with our team.