Intelligent Assistant

See how leading BPOs
further reduce handling times by 80%
for any task, any process, and any customer.

Gain a real-time intelligent assistant that acts as a contextual and interactive overlay on the systems your agents already use. 

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Further reduce handling times without any pains. Here's how.

Quickly deploy improvements without extensive IT projects. 

No politics, no project blockers, and no complex changes to IT systems. Just install the Assistant once and continuously ship process improvements. 

Optimize use cases that were too costly before.

Deploy process improvements in a matter of weeks, or even days –unlocking cost effective optimizations on use cases that were previously not attainable. 

Scale without boundaries across every customer.  

Universally compatible with any web app, API, or document –use ready-made modules to make improvements to any task, any process, for any customer at scale.    

What other corporate innovators say

We’ve already closed 3 deals without a POC thanks to our Demostack Sandbox. It’s accelerating our deals through the funnel - and at a higher ACV.
Robert Mayar
Founder of the company
We’ve already closed 3 deals without a POC thanks to our Demostack Sandbox. It’s accelerating our deals through the funnel - and at a higher ACV.
Robert Mayar
Founder of the company
We’ve already closed 3 deals without a POC thanks to our Demostack Sandbox. It’s accelerating our deals through the funnel - and at a higher ACV.
Robert Mayar
Founder of the company

“With Matterway, we have a true technology partner in efficiency that allows us to easily solve problems, enhance value, and reduce the cost of operations for our clients. The value their Intelligent Assistant brings is far more superior than what we’ve been able to do before.”

Rajiv Desai
Global Delivery Head
One Point One Solutions

Here’s the impact on your BPO.

For Operations
  • Cut handling times to lower costs
  • Ensure top-quality with less errors
  • Achieve a faster time to proficiency
For Process Excellence
  • No changes to IT systems required 
  • Ship & deploy improvements weekly
  • Optimize workflows at scale
For Executives
  • Boost profitability & margins 
  • Elevate your customer experience 
  • Be the most competitive vendor


Meet the Intelligent Assistant built for BPOs.

Gain a real-time intelligent assistant that acts as a contextual and interactive overlay on the systems your agents already use. 

Guide agents & enforce processes

The Assistant provides precise next-step actions, or automates them directly so agents can easily complete tasks without any manual prompts.

Pre-fill data & automate redundant steps

Let the Assistant handle the redundant stuff by automatically creating, updating, or pre-filling data into other systems –no errors and no slow downs.

Extract from & generate documents

The Assistant will generate documents, and automatically recognize, highlight and extract the data your agents need and fill it into other systems in seconds. 

Add validations & eliminate mental multitasking

Give your agents a tool to augment their work. Real-time data validation and process checklists are built into the Assistant for guidance and accuracy.

Highlight, simplify views & recommend actions

Everything is simplified. Each next-step action and recommendation is highlighted, ensuring human-led precision and compliance in every task.

Inject AI capabilities into any workflow or system

The Matterway Assistant works anywhere, on any process or task you need it to. Compatible with different IT systems, communication tools, and even documents.

Discover your optimization potential with a free Assessment

The fastest track to boost profitability

Matterway is the leading end-to-end Intelligent Assistance platform. Built for efficiency obsessed enterprises, business service providers & BPOs.
Easy and extremely fast to implement
No changes to processes or IT systems needed, thanks to a unique retro-fitting technology
Easy to operate
Different no-code and low-code tools are tailored to the various roles & skills in your organization
Easy to scale
Works with any browser based application, API or document. Optimize any process, on any system.

Unlock a Culture of continuous improvement

Thanks to its user centric approach, Matterway enables Users, Team Leads & Process Improvement Professionals to collaborate seamlessly to eliminate frictions in employees daily work. This enables a bottom-up culture of continuous improvement
A group of people having a board meeting
Optimize faster
Continuously deliver improvements, every week, and realize real benefits for your clients or your bottom line.
Turn critics into fans
Collaborate with employees to improve how they work. Co-design solutions to maximize their ownership and buy-in.
Feel the autonomy
No more politics, dependencies, approvals or waiting for scarce IT resources. Optimize what you need, whenever you need it.

Getting started with Matterway

1. Strategy Call
Assess where friction is limiting your team’s productivity and how Matterway could help.
2. Proof of Value
Set up an initial fast-moving project to test simplifying a single task to prove immediate impact.
3. Impact Roadmap
Prioritize high-impact opportunities across your team that align with your productivity goals.
4. Build & Learn
Build your first assistants hands-on while learning to deliver improvements independently.
5. Repeat & Scale
Develop a pipeline of improvements and deliver them continuously and at scale.

Get in touch with one of our experts to get a free opportunity assessment today

Got questions? We're here to help!

Still have some questions?
Reach out via our website chat, or schedule a strategy call with us
What is Matterway?

Matterway is a software-based platform to optimise manual processes with the help of intelligent & interactive assistants.

The Matterway Assistant supports the end-user in real-time through intelligent guidance and automation, so that tasks and process flows are completed as specified, and executed with maximum effectiveness and efficiency.

The Matterway Assistant can be implemented without requiring changes to the underlying processes and systems. The Matterway Platform contains no-code tools for process improvement professionals to capture existing workflows and prototype new Assistants quickly, low-code tools for developers to quickly build Assistants, and analytics tools for management to supervise performance of Matterway Assistants.

What do I need to have in place to work with Matterway?

Departments that benefit the most from Matterway work on web-based software suites and have standardized processes that are not due to change within the following year. An established process improvement mindset inside the organization or department is also beneficial.

Does Matterway work with my specific software?

Matterway is a software-agnostic tool. It can help you complete tasks faster in any web-based software (like Successfactors or Ariba) and the Microsoft Office Suite. Additionally, Matterway can interact with any system that exposes an API. For any additional questions regarding compatibility, reach out to one of our experts, via our website chat or the ‘Book a strategy call’ button.

To which extent do I need to involve my IT?

IT involvement is minimal for a Matterway project compared to traditional change projects. IT departments are only required for the following:

1. Providing access for Matterway to the systems that employees use for their tasks, as well as test data and test users

2. Deploying the Matterway assistant to the employee’s workstations one time per workstation or user

How is Matterway different from RPA?

RPA and Matterway are both non-invasive technologies that can be rapidly implemented. There is some overlap between the two, but their approach is fundamentally different as they are tailored for different use cases. RPA aims to automate simple tasks so the employee does not need to do them anymore. Matterway, on the other hand, is aimed at simplifying tasks in which human decision-making is still required so that it is easier and faster to perform.

What kind of work can Matterway improve?

While Matterway can be applied to any task performed on web-based solutions, the platform is specifically tailored to support operational teams and departments. Matterway provides the most value to departments with many transactional and standardized daily tasks. You can find use cases we improve in our ‘Solutions’ section.

How can I be sure that there is enough digital friction?

At the start of our project, we perform an extensive friction assessment for your department to identify where friction occurs, how it impacts productivity, and how Matterway can solve it. Based on the assessment, we provide you with a tangible impact roadmap to prioritize and define which improvements should be delivered to provide immediate and quantifiable value.

Which team members should I involve in using Matterway?

The Matterway platform has tools for several types of users. Operational teams primarily use the Assistant to simplify their daily tasks. Secondly, there is a comprehensive toolkit for process improvement professionals, incl. the no-code Designer, that is used to design Assistants quickly. Lastly, Matterway has a software development kit (SDK) for developers to polish and fine-tune Assistants to make them robust for day-to-day usage. If you have developers yourself, we can onboard them quickly. If you don’t, Matterway can do the development for you.

Is Matterway secure?

Matterway is designed with enterprise-grade data security in mind. Assistants run on the local machine of the employee, and data from your systems does not leave your corporate network. No customer data is ever stored outside your corporate network during development.

How is Matterway different from Digital Adoption?

Digital Adoption is a non-invasive technology similar to Matterway designed for a different use case. Digital Adoption is often aimed at ‘occasional’ or ‘new’ users to teach them how to use software they aren’t familiar with. Matterway is aimed at ‘power users’ - operational teams that perform similar tasks each day.