Matterway is all about assisting users. Assistants are smart automations that you can easily configure and deploy on top of your current systems. They help simplify daily tasks and can:
Boost productivity by streamlining employees' most frequent tasks.
With Matterway, you can finally optimize processes easily, and at scale.
Give on average 5h per week back to your employees for high value task
By avoiding costly mistakes and preventing rework and data quality issue:
Make all your team members task experts with Matterway
Map the tasks of your team
Collect ideas from your users
Quickly target and quantify high impact areas for improvement
Document the user interactions required to complete a task easily
Map out variants and exception paths
Elicit the top pain points from your users
Design efficient user experiences with a no-code visual UX builder
Eliminate user frictions using pre-built blocks and drag & drop
Perform rapid-prototyping and user testing to rapidly optimize any workflow
Implement Assistants and make them robust using the powerful Matterway low-code SDK. It has built-in higher-level blocks to maximize implementation speed. Built on the most popular programming language and ecosystem: Javascript & react
Easily deploy Assistants to your users and teams. Stay in control by deciding who has access to what, during development, testing and production.
Track task runs anonymously and get notified of errors. Remediate system and workflow changes with peace of mind.
Quantify the impact of the workflow improvements that your Assistants deliver. Collect user feedback & improvement requests, to seed the next round of improvements. Rinse and repeat.
Delivering improvements is hard in a complex enterprise environment. That's why we built Matterway to solve some of most painful challenges of your job.
Matterway is a new UX+automation layer, retro-fitted on top of your existing software. No changes to underlying processes or systems needed.
Matterway empowers process improvement teams to capture re-quirements and design optimizations, easily and collaboratively, with users.
Designs can be exported seamless-ly and implemented robustly by any low-code developer, independent of your internal IT's actual capacity.
Matterway runs locally in your employees browsers. Your data never leaves your corporate network.
GDPR compliant, TISAX certification in progress.
The Matterway platform gives you centralized deployment & role-based access capabilities
Whether it is modern or legacy, in-house software or from large vendors like SAP, Salesforce, Oracle, Microsoft, etc. If it runs in a browser, Matterway can simplify it.
Matterway is a software-based platform to optimise manual processes with the help of intelligent & interactive assistants.
The Matterway Assistant supports the end-user in real-time through intelligent guidance and automation, so that tasks and process flows are completed as specified, and executed with maximum effectiveness and efficiency.
The Matterway Assistant can be implemented without requiring changes to the underlying processes and systems. The Matterway Platform contains no-code tools for process improvement professionals to capture existing workflows and prototype new Assistants quickly, low-code tools for developers to quickly build Assistants, and analytics tools for management to supervise performance of Matterway Assistants.
Departments that benefit the most from Matterway work on web-based software suites and have standardized processes that are not due to change within the following year. An established process improvement mindset inside the organization or department is also beneficial.
Matterway is a software-agnostic tool. It can help you complete tasks faster in any web-based software (like Successfactors or Ariba) and the Microsoft Office Suite. Additionally, Matterway can interact with any system that exposes an API. For any additional questions regarding compatibility, reach out to one of our experts, via our website chat or the ‘Book a strategy call’ button.
IT involvement is minimal for a Matterway project compared to traditional change projects. IT departments are only required for the following:
1. Providing access for Matterway to the systems that employees use for their tasks, as well as test data and test users
2. Deploying the Matterway assistant to the employee’s workstations one time per workstation or user
RPA and Matterway are both non-invasive technologies that can be rapidly implemented. There is some overlap between the two, but their approach is fundamentally different as they are tailored for different use cases. RPA aims to automate simple tasks so the employee does not need to do them anymore. Matterway, on the other hand, is aimed at simplifying tasks in which human decision-making is still required so that it is easier and faster to perform.
While Matterway can be applied to any task performed on web-based solutions, the platform is specifically tailored to support operational teams and departments. Matterway provides the most value to departments with many transactional and standardized daily tasks. You can find use cases we improve in our ‘Solutions’ section.
At the start of our project, we perform an extensive friction assessment for your department to identify where friction occurs, how it impacts productivity, and how Matterway can solve it. Based on the assessment, we provide you with a tangible impact roadmap to prioritize and define which improvements should be delivered to provide immediate and quantifiable value.
The Matterway platform has tools for several types of users. Operational teams primarily use the Assistant to simplify their daily tasks. Secondly, there is a comprehensive toolkit for process improvement professionals, incl. the no-code Designer, that is used to design Assistants quickly. Lastly, Matterway has a software development kit (SDK) for developers to polish and fine-tune Assistants to make them robust for day-to-day usage. If you have developers yourself, we can onboard them quickly. If you don’t, Matterway can do the development for you.
Matterway is designed with enterprise-grade data security in mind. Assistants run on the local machine of the employee, and data from your systems does not leave your corporate network. No customer data is ever stored outside your corporate network during development.
Digital Adoption is a non-invasive technology similar to Matterway designed for a different use case. Digital Adoption is often aimed at ‘occasional’ or ‘new’ users to teach them how to use software they aren’t familiar with. Matterway is aimed at ‘power users’ - operational teams that perform similar tasks each day.
