Maximize your
Ops team’s productivity

The most powerful, screen-aware AI assistant that automates complex workflows in real-time.
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Cut a 100-click task into just 12 clicks.
The core of Matterway is an interactive, screen-aware AI Assistant that sits on top of existing systems you already use. It integrates seamlessly with your browser, web apps, APIs and file systems; and, just like a human, it can understand what’s on a screen, navigate systems, identify and extract data, and perform a wide range of actions. This removes unnecessary clicks and ensures data security by keeping processing within the user’s devices.
Explore the Assistant’s core capabilities.
Extracts data from documents using your approved LLMs/AI
  • Get next-step actions and access built-in process checklists.

  • Can work with heterogeneous document types.

Presents relevant info to users for verification
  • Color-coded UI for easy data validation

  • Allows users to resolve conflicts or ambiguities

Automates repetitive tasks across applications
  • Pre-fills forms and navigates between systems

  • Reduces manual data entry and potential errors

Flexible design to handle varied document types without constant updates
  • Universal approach rather than document-specific flows

  • Adaptable to new document formats without extensive reconfiguration

Growth stories from
leading enterprises
using Matterway
Matterway boosts efficiency with hubraum & Deutsche Telekom Services Europe
Through hubraum’s AI Co-Creation Program, Matterway streamlined DTSE’s learning administration—cutting a 45-minute, 132-step process to 12 minutes in four weeks. This success, praised by DTSE’s Nikolaj Gyde and endorsed by CEO Tim Höttges, fueled our standout debut at MWC 2025.
Learn more
Matterway transforms HR with PwC Scale & PersoPoint
Through PwC’s Scale programme, Matterway partnered with Belgium’s PersoPoint, slashing new hire processing time from 47 minutes to 5 minutes in just four weeks. This collaboration boosted efficiency, data quality, and caseworker satisfaction, opening new markets for Matterway in the public sector.
Learn more
Why Matterway?
Our human-in-the-loop approach extends automation capabilities by seamlessly integrating advanced tools like OCR and LLMs, orchestrating complex workflows particularly effective in dynamic settings.

This method streamlines user interactions and cuts unnecessary steps, boosting productivity and enhancing operational efficiency with solid, measurable outcomes.
Matterway is the optimal choice for Ops and PEX teams when:
Full automation isn’t possible
Human decision-making is critical
AI-generated results need verification
Processes stretch across different systems and file types
Processes have lots of exceptions & ambiguity
Lots of unstructured data needs to be processed
The regulation requires a human to ‘pull the trigger’
About the
Matterway Platform
The Matterway Platform streamlines process improvement with fast, cost-effective implementation, seamlessly connecting business, PEX, users, and IT. It manages the full lifecycle of Matterway Skills for Assistants—from design to deployment—ensuring continuous optimization within just 2-4 weeks.
Our key tools include:
Designer:
A visual tool for designing and prototyping Skills.
SDK and packages:
A robust SDK for building and customizing Skills
Management console:
A control center to monitor, configure, and manage Skills.
Matterway-assisted teams achieve more with less
76%
Decrease in handling time
10x
Reduction in errors
30%
Faster time-to-proficiency
18%
Efficiency gain
across department
See what others are raving about.

“For us, Matterway is a translation layer, that lets us re-shape a workflow, from the way IT systems and processes are currently shaped, to how it is easily executed by our staff. It lets us seamlessly integrate UI, Automation, LLMs, Agentic workflows, and Human in the loop capabilities, so we’re always at peak productivity and automation.”

SVP and Global Head BFSI
Anoop Nair

“The Matterway team is fantastic. Any time we have a new task or process to streamline, I have a workflow back in my inbox ready to review within 48-72 hours—and the orchestration is seamless. It’s awesome.”

Global Delivery Head
Rajiv Desai

“I have been going through the Matterway onboarding process and I just wanted to express what a brilliant thought it was to create such an automation tool for BA. Totally loving it and you have been fantastic. As a BA we are so stuck in documentation that at times we forget the value proposition that we are offering. This system allows us to contribute more to the service.”

BusinessAnalyst
Mallika Roy

"I am really impressed by Matterway, which automates decision-making processes. It's currently in use at our Deutsche Telekom Services Europe."

CEO
Tim Höttges

"Knowing that Matterway adheres to our strict security protocols has made the approval process seamless. It operates within our existing security frameworks, ensuring no data leaves our corporate network. This compliance is crucial for maintaining our security standards while enabling operational efficiency."

IT Security Architect

"I've been searching for three years for someone who could truly help automate this process for us, and we’ve finally found it. What we've seen from Matterway is incredibly promising—clear, user-friendly, and exactly what we need. Up until now, creating these files required a significant amount of time from someone with accounting expertise, and even with the widespread use of AI, we couldn't find a solution that worked. But today, we can finally do it --with Matterway."

Director of Operations
Paul Stokes

"Matterway has been invaluable in freeing up our development team to focus on major projects. By handling routine requests from operations, Matterway allows us to stick to our roadmap without constant interruptions. It’s like having an extra set of hands that keeps our internal customers satisfied while we work on the big updates."

IT Application Owner

“We are grateful to Chaimaa, Kreem, and the entire Matterway team for comprehending and successfully implementing our needs in order to achieve automation for RBS-1 and RBS-2 reconciliation.”

Operations Manager
Gaurav Khatpe

“Matterway is included in our overall story on continuous improvement and process optimization, nationwide. The digital assistant is factored into every RFP that we are participating in, and there’s a ton of interest.”

Head of PEX
Michael Ramos

"Matterway has transformed how we support our internal customers. With its quick deployment of skills, we can address many operational needs immediately, leading to happier, more self-sufficient teams. It’s a game-changer, enabling us to balance quick wins with Matterway and long-term development projects, offering a more responsive and effective IT service."

IT Business Partner
Emir Danial

“Matterway is a key partner for us because it helps plug certain gaps that other technologies do not solve for. Now, we don’t have to worry about limitations, cost or IT blockers. We can deploy it ourselves and start using it right away.”

Delivery Lead

“Matterway is by far the best solution for fragmented processes. The digital assistant just sits on our desktops and helps me and my team improve our productivity and quality for nearly everything we do. Our speed to proficiency has even gone from 4 months, to 2.5, which is something we haven’t been able to achieve with other solutions.”

Head of Service Delivery

“Matterway’s digital assistant helps me do my work and it handles exceptions better because the time to build time to quickly change and adapt is much faster. If I need different bots for different scenarios, I can just build those different skills for the assistant. And the best part is, I control it and execute the digital assistant whenever I want.”

PEX & Digital Transformation Leader
Kumar Gupta

“Within just four weeks we were able to speed up the process by eight times and reduce the handling time from 47 minutes to 5 minutes. We have more than one hundred processes. Of these, the process associated with hiring a new employee is the most difficult for us. It's very time-consuming. Matterway succeeded in tackling our most difficult process.”

Project ManagerGeoffrey
Dutranoit

“BPO work has evolved from high-volume repetitive tasks, to now automated with complex exceptions that require judgment. Traditional RPAs struggle with this. Matterway's digital assistant model helps associates make faster, informed decisions to address this shift.”

Transformation and PEX Leader

"The reason we like Matterway is because you combine RPA / Human in the loop with AI and then some. There are steps before and after the AI and we want to have one end-to-end vendor who can handle the entire task. We don't want to have to piece together technologies.”

Lead Transformation Executive

“Before Matterway, we tried to do everything in-house. Now, we have a true partner in efficiency that allows us to easily solve problems, enhance value, and reduce the cost of operations for our clients. The value their intelligent assistant brings is far more superior than what we’ve been able to do before.”

Global Delivery Lead
Arun Patel
Join the world’s leading Ops teams already optimizing further

Get a powerful assistant that allows you to boost productivity and unlock hidden efficiencies that would otherwise remain untapped.

Book a demo
Michael Ramos
Head of PEX
“Matterway is included in our overall story on continuous improvement and process optimization, nationwide. The digital assistant is factored into every RFP that we are participating in, and there’s a ton of interest.”
Mallika Roy
BusinessAnalyst
“I have been going through the Matterway onboarding process and I just wanted to express what a brilliant thought it was to create such an automation tool for BA. Totally loving it and you have been fantastic. As a BA we are so stuck in documentation that at times we forget the value proposition that we are offering. This system allows us to contribute more to the service.”
Completely transformed how we manage operations. The automation and seamless integrations have saved us countless hours, letting our team focus on strategy instead of manual tasks.
Alex
Head of Operations
Tim Höttges
CEO
"I am really impressed by Matterway, which automates decision-making processes. It's currently in use at our Deutsche Telekom Services Europe."
Alex Carter
Head of Operations
Completely transformed how we manage operations. The automation and seamless integrations have saved us countless hours, letting our team focus on strategy instead of manual tasks.
Rajiv Desai
Global Delivery Head
A game-changer for our team. The automation features significantly cut down our manual workload, allowing us to focus on higher-value tasks.
Arun Patel
Global Delivery Lead
“Before Matterway, we tried to do everything in-house. Now, we have a true partner in efficiency that allows us to easily solve problems, enhance value, and reduce the cost of operations for our clients. The value their intelligent assistant brings is far more superior than what we’ve been able to do before.”
Evaluating ROI with Matterway is simple
1
Identify & prioritize
key processes

You identify 3 processes to improve

2
Rapid workflow
mapping

We’ll sit with your SMEs to capture the
current workflow in 1 hour

3
Prototype & ROI estimation

We’ll create prototypes along with an ROI
estimate in 1-2 days

1
2
3
Identify & prioritize key processes

You identify 3 processes to improve

Rapid workflow mapping

We’ll sit with your SMEs to capture the current workflow in 1 hour

Prototype & ROI estimation

We’ll create prototypes along with an ROI estimate in 1-2 days

A peek at how the
Matterway Assistant can help you.
Banking
Know Your Customer (KYC)
Compliance checks​
Loan boarding & processing
Account reconciliation​
Loan boarding & processing
Daily management reports​
Statement reconciliation​
Mortgage processing​
Regulatory reporting​
Insurance
Claims intake​
Claims validation
Patient form creation
Policy migration
Policy renewals
Policy change requests
Legal notice creation
Policy issuance
Quote creation
Financial Services
Refund checks
Redemption orders
Data integrity validation ​
Non-escrow loan conversion​
Backtax​
Open payments processing​
Politically exposed persons check​
Sanctions screening​
Customer due diligence
Healthcare
Intermittent time tracking
Medical billing and coding
Create patient form
Customer service and support
Data entry and management
Triage Services
Census management
Patient scheduling
Medical record review
Human Resources
Employee entry ​
Employee transfers & changes​
Employee exit​
Recruitment
Mobility requests & relocation
Candidate sourcing ​
Job Offer creation
Learning administration
Assignment of trainings
Finance
Unidentified payments
Dispute handling
Adjustments
Regulatory compliance reporting
Management report creation
Financial closing assistance
Tax preparation and filing
Payroll reconciliation
Compliance checks
Customer Service
Issue & complaint handling
Refund issuing
Inventory & capacity checks
Order intake & confirmation
Change request management
Contract changes
Simplified document generation
Data lookup
Unified search​
Sales & Marketing
Quote & proposal generation
Price checks
Invoice process handling
Customer data lookup
Unified search
CRM lookups & updates
Personalized follow ups
Lead qualification
Social media management
Campaign management
Email marketing
Procurement
Supplier nomination
Compliance & risk assessments
Purchase request administration
Purchase order administration ​
Approval process handling ​
Price change management ​
Part change management ​
Supplier data management ​
Delivery & capacity management
Travel
Catalog management ​
Campaign management ​
Request monitoring
Booking confirmations
Availability checks ​
Unified search ​
Refund processing
Invoice handling
Issue resolution​
Hospitality
Contract administration
Complaint handling ​
Invoice handling ​
Transaction checks ​
Rate monitoring & adjustments
Group booking management
Regulatory reporting assistance
Inventory management
Lost & Found management
IT Helpdesk
Incident management ​
Compliance request management
Access & rights management ​
Patch management ​
Backups & data management ​
Information asset management
Network & server monitoring ​
Support request handling ​
Release management
Airlines
Queue monitoring ​
Ticket auditing ​
ADM handling & investigations
Schedule change management ​
Passenger complaint investigations
Fare adjustment recommendations
Travel document verification
Aircraft assignment ​
Resource allocation assistance
Learn more about how the
Matterway Assistant works just for you.
Learn more about how the Matterway Assistant works just for you.
IT Departments
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Enterprises
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