In today's competitive business landscape, operational productivity gains are not just desirable; they are essential for survival and growth. Enterprises are constantly seeking ways to optimize workflows, reduce costs, and empower their teams to achieve more. The high cost of inefficiency, stemming from manual data entry, repetitive clicks, the need to switch between multiple disparate systems, and the prevalence of errors, can lead to slower processing times, increased operational costs, and frustrated employees. The challenge is particularly acute in complex, real-time operations where human judgment is still required, making full automation difficult. At Matterway.io, we don't just promise efficiency; we deliver it with quantifiable results. One of our most compelling success stories demonstrates a remarkable  

76% decrease in handling time for a client.  

The Matterway Solution: Intelligent Automation with Human-in-the-Loop

Matterway's AI Assistant for Operations Teams directly addresses these challenges by combining advanced automation with crucial human oversight. Our solution streamlines user interactions and significantly reduces unnecessary steps, leading to boosted productivity and enhanced operational efficiency.  

How did our client achieve a 76% faster handling time?

• Screen-Aware Automation: Matterway's AI Assistant seamlessly operates on top of existing systems, understanding screen content, navigating applications, and performing actions that previously required countless manual clicks. This eliminates the need for employees to manually switch between applications or perform tedious data transfers, drastically cutting down processing time.  
• Intelligent Data Extraction: The AI extracts data from various document types, including heterogeneous and unstructured documents, using approved Large Language Models (LLMs) and AI technologies. It then pre-fills forms and automates data entry, significantly reducing manual effort and associated errors. This capability is particularly powerful given that many traditional RPA tools struggle with unstructured workflows.  
• Human-in-the-Loop Validation: For critical steps or ambiguous data, the system presents information to the user for quick verification, utilizing a color-coded user interface for easy data validation. This ensures accuracy and compliance without halting the workflow, allowing humans to resolve conflicts or ambiguities efficiently. This blend of automation and human judgment is key to accelerating complex processes while maintaining reliability.  
• Built-in Process Checklists and Next-Step Actions: The AI Assistant guides users through complex workflows by providing next-step actions and built-in process checklists, ensuring consistency and reducing the time spent on decision-making or remembering procedures.  

This efficiency case study is a testament to the tangible AI automation ROI Matterway delivers. It's not just about incremental improvements; it's about transformative results that fundamentally reshape how operations are performed. Beyond the 76% decrease in handling time, Matterway has also demonstrated a 10x reduction in errors and a 30% faster time-to-proficiency for new employees, contributing to an 18% overall efficiency gain across departments. These are compelling metrics for enterprises seeking clear returns on their automation investments.  

While major competitors like Pega also heavily emphasize specific ROI metrics in their messaging—citing examples such as Google's 10x improvement in ticket transaction time, Pfizer's 650% improvement in system processing time, and the U.S. Census Bureau's 48% increase in enumerator productivity —Matterway's ability to deliver such significant gains through its unique human-in-the-loop and screen-aware approach for specific operational challenges provides a strong competitive edge. By focusing on the practical mechanisms that drive these gains, Matterway provides a clear pathway to significant process optimization results.  

Read the full case study to understand the methodology behind these transformative results.