The most robust automation platform
built for human-in-the-loop processes
Our platform pragmatically improves complex processes, by enhancing human execution and flexibly injecting AI capabilities.
See how it works
The Challenge
Business process outsourcing companies are under constant pressure to make client operations run better and faster.
What Happened
Process excellence teams have automated routine back-office tasks and succeeded with the simple ones.
But delivery centers still need dozens or even hundreds of people to handle their clients’ most critical processes.
Their Challenge
Many processes cannot be optimized further because human judgment is required.
Lots of disconnected systems, and tools required to navigate long processes.
Others involve messy, unstructured data that’s hard to automate.
Many processes change frequently, while some legally require human oversight.
Even cutting-edge AI needs human supervision to deliver reliable results.
The Gap
A new approach is needed to pragmatically improve BPO processes at scale.
Matterway assists the human, instead of replacing him.
It’s an interactive, screen-aware AI Assistant designed for processes that require frequent human interaction.
Under the hood, it combines UI automation, OCR, and LLMs with a smooth user experience, making oversight simple and natural.
.avif)
.avif)
With Matterway process excellence teams
no longer need to duct tape solutions together.
It has one flexible solution for any situation.
Before (Traditional improvement)
Relies on patching together RPA bots, scripts, OCR tools, LLMs, manuals and more, which results in a rocky user experience and high maintenance costs.
1. OCR
2. Manual Check
3. Training Guide
4. Manual Input
5. Training Guide
6. RPA
7. Script
8. Manual Check
After (With Matterway)
Each step either fully automates the process or maximally supports human decision-making.
1. OCR
2. LLM
3. UX Simplification
4. UI Automation
5. UX Simplification
6. UI Automation
7. LLM
8. UX Simplification
The Results
One unified & scalable method to improve processes that require human judgment.
See Matterway in action
Explore how the Assistant works in real-time--enhancing workflows and simplifying everyday tasks for different use cases.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Supported by
European Union
European Regional Development Fund
European Regional Development Fund
© 2025 Matterway
A brand by Productive Mobile AWSM GmbH
All rights reserved.
A brand by Productive Mobile AWSM GmbH
All rights reserved.