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“For us, Matterway is a translation layer, that lets us re-shape a workflow, from the way IT systems and processes are currently shaped, to how it is easily executed by our staff. It lets us seamlessly integrate UI, Automation, LLMs, Agentic workflows, and Human in the loop capabilities, so we’re always at peak productivity and automation.”
“The Matterway team is fantastic. Any time we have a new task or process to streamline, I have a workflow back in my inbox ready to review within 48-72 hours—and the orchestration is seamless. It’s awesome.”
“I have been going through the Matterway onboarding process and I just wanted to express what a brilliant thought it was to create such an automation tool for BA. Totally loving it and you have been fantastic. As a BA we are so stuck in documentation that at times we forget the value proposition that we are offering. This system allows us to contribute more to the service.”
"I am really impressed by Matterway, which automates decision-making processes. It's currently in use at our Deutsche Telekom Services Europe."
"Knowing that Matterway adheres to our strict security protocols has made the approval process seamless. It operates within our existing security frameworks, ensuring no data leaves our corporate network. This compliance is crucial for maintaining our security standards while enabling operational efficiency."
"I've been searching for three years for someone who could truly help automate this process for us, and we’ve finally found it. What we've seen from Matterway is incredibly promising—clear, user-friendly, and exactly what we need. Up until now, creating these files required a significant amount of time from someone with accounting expertise, and even with the widespread use of AI, we couldn't find a solution that worked. But today, we can finally do it --with Matterway."
"Matterway has been invaluable in freeing up our development team to focus on major projects. By handling routine requests from operations, Matterway allows us to stick to our roadmap without constant interruptions. It’s like having an extra set of hands that keeps our internal customers satisfied while we work on the big updates."
“We are grateful to Chaimaa, Kreem, and the entire Matterway team for comprehending and successfully implementing our needs in order to achieve automation for RBS-1 and RBS-2 reconciliation.”
“Matterway is included in our overall story on continuous improvement and process optimization, nationwide. The digital assistant is factored into every RFP that we are participating in, and there’s a ton of interest.”
"Matterway has transformed how we support our internal customers. With its quick deployment of skills, we can address many operational needs immediately, leading to happier, more self-sufficient teams. It’s a game-changer, enabling us to balance quick wins with Matterway and long-term development projects, offering a more responsive and effective IT service."
“Matterway is a key partner for us because it helps plug certain gaps that other technologies do not solve for. Now, we don’t have to worry about limitations, cost or IT blockers. We can deploy it ourselves and start using it right away.”
“Matterway is by far the best solution for fragmented processes. The digital assistant just sits on our desktops and helps me and my team improve our productivity and quality for nearly everything we do. Our speed to proficiency has even gone from 4 months, to 2.5, which is something we haven’t been able to achieve with other solutions.”
“Matterway’s digital assistant helps me do my work and it handles exceptions better because the time to build time to quickly change and adapt is much faster. If I need different bots for different scenarios, I can just build those different skills for the assistant. And the best part is, I control it and execute the digital assistant whenever I want.”
“Within just four weeks we were able to speed up the process by eight times and reduce the handling time from 47 minutes to 5 minutes. We have more than one hundred processes. Of these, the process associated with hiring a new employee is the most difficult for us. It's very time-consuming. Matterway succeeded in tackling our most difficult process.”
“BPO work has evolved from high-volume repetitive tasks, to now automated with complex exceptions that require judgment. Traditional RPAs struggle with this. Matterway's digital assistant model helps associates make faster, informed decisions to address this shift.”
"The reason we like Matterway is because you combine RPA / Human in the loop with AI and then some. There are steps before and after the AI and we want to have one end-to-end vendor who can handle the entire task. We don't want to have to piece together technologies.”
“Before Matterway, we tried to do everything in-house. Now, we have a true partner in efficiency that allows us to easily solve problems, enhance value, and reduce the cost of operations for our clients. The value their intelligent assistant brings is far more superior than what we’ve been able to do before.”
