Frequently Asked Question
Everything you need to
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The Basics
What is Matterway?
This is some text inMatterway is a software-based platform to optimise manual processes with the help of intelligent and interactive assistants. The Matterway Assistant supports the end-user in real-time through intelligent guidance and automation, so that tasks and process flows are completed as specified — and executed with maximum effectiveness and efficiency.
The platform contains no-code tools for process improvement professionals, low-code tools for developers, and analytics tools for management to supervise Assistant performance.side of a div block.
The platform contains no-code tools for process improvement professionals, low-code tools for developers, and analytics tools for management to supervise Assistant performance.side of a div block.
What kind of work can Matterway improve?
While Matterway can be applied to any task performed on web-based solutions, the platform is specifically tailored to support operational teams and departments with many transactional and standardized daily tasks. Explore specific use cases in the Solutions section of our website.
How is Matterway different from RPA?
RPA and Matterway are both non-invasive technologies that can be rapidly implemented, and there is some overlap. However, their approach is fundamentally different.
RPA aims to automate simple tasks so the employee does not need to perform them at all.
Matterway is aimed at simplifying tasks in which human decision-making is still required, making those tasks easier and faster to perform.
RPA aims to automate simple tasks so the employee does not need to perform them at all.
Matterway is aimed at simplifying tasks in which human decision-making is still required, making those tasks easier and faster to perform.
How is Matterway different from Digital Adoption platforms?
Digital Adoption is often aimed at occasional or new users to teach them how to use unfamiliar software.
Matterway is designed for power users — operational teams performing similar tasks every day — and focuses on making their recurring workflows faster and more accurate.
Matterway is designed for power users — operational teams performing similar tasks every day — and focuses on making their recurring workflows faster and more accurate.
Technical & Compatibility
Does Matterway work with my specific software?
Matterway is a software-agnostic tool. It works with any web-based software (such as Successfactors or Ariba), the Microsoft Office Suite, and any system that exposes an API. For compatibility questions about your specific stack, reach out via website chat or the 'Book a strategy call' button.
To what extent do I need to involve my IT team?
IT involvement is minimal compared to traditional change projects. Your IT department is only required for:Providing Matterway access to the systems employees use, plus test data and test users.Deploying the Matterway Assistant to employee workstations — a one-time action per workstation or user.
- Providing Matterway access to the systems employees use, plus test data and test users.
- Deploying the Matterway Assistant to employee workstations — a one-time action per workstation or user.
Is Matterway secure?
Matterway is designed with enterprise-grade data security in mind. Assistants run on the employee's local machine, and data from your systems does not leave your corporate network. No customer data is ever stored outside your corporate network during development.
Getting Started
What do I need to have in place to work with Matterway?
Departments that benefit most from Matterway work on web-based software suites and have standardized processes not due to change within the following year. An established process improvement mindset inside the organization is also beneficial.
How can I be sure there is enough digital friction in my processes?
At the start of every project, we perform an extensive friction assessment for your department — identifying where friction occurs, how it impacts productivity, and how Matterway can solve it.
Based on the assessment, we provide a tangible impact roadmap to prioritize improvements that deliver immediate and quantifiable value.
Based on the assessment, we provide a tangible impact roadmap to prioritize improvements that deliver immediate and quantifiable value.
Which team members should be involved?
Matterway has tools for several types of users:
Operational teams use the Assistant to simplify their daily tasks.
Process improvement professionals use the no-code Designer to build Assistants quickly.
Developers use the SDK to fine-tune Assistants for day-to-day robustness.
If you don't have in-house developers, Matterway can handle development for you.
Operational teams use the Assistant to simplify their daily tasks.
Process improvement professionals use the no-code Designer to build Assistants quickly.
Developers use the SDK to fine-tune Assistants for day-to-day robustness.
If you don't have in-house developers, Matterway can handle development for you.
How is Matterway different from Digital Adoption platforms?
Digital Adoption is often aimed at occasional or new users to teach them how to use unfamiliar software.
Matterway is designed for power users — operational teams performing similar tasks every day — and focuses on making their recurring workflows faster and more accurate.
Matterway is designed for power users — operational teams performing similar tasks every day — and focuses on making their recurring workflows faster and more accurate.
Matterway is an enterprise-grade, AI-native intelligent assistance platform that simplifies complex employee workflows for large organizations and BPOs. Combining AI agents, automation, UX, and human-in-the-loop capabilities, it helps amplify human potential at scale. Acquired by Cognizant (Nasdaq: CTSH) in October 2025.
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