Agentic Solutions for Healthcare
Accurate patient
data, from intake to resolution.
Your back office processes patient records, billing, and claims across fragmented clinical and administrative systems. Matterway's Agentic Assistant guides associates through each workflow, reducing handling times and data errors across the board.
Talk to a healthcare operations expert
Up to 40%*
Reduction in admin work on repetitive tasks.
3 - 5x*
Productivity improvement across assisted workflows.
8x*
Faster processing in back-office operations.
*Average metric improvement across a portfolio of Healthcare use cases.
See how it works in
real healthcare workflows
Matterway is activelydeploying Agentic Assistants for healthcare back-office operations. Use casesin development span claims processing, patient record management, billingworkflows, and care operations support. A detailed case study walkthrough iscurrently in progress and will be shared here soon.
Visit our Use Case Gallery
Beyond the metrics
We’re talking about outcomes that aren’t just numbers.
Faster staff
onboarding.
onboarding.
New associates follow the same guided flow as experienced ones. The Assistant reflects the latest procedures in real time, so ramp-up takes days instead of weeks, even in complex clinical-admin workflows.
Lower risk of compliance gaps.
Healthcare back offices operate under strict regulatory requirements. The Assistant has current SOPs built in and validates at every step. No outdated procedures. No missed documentation.
Higher data quality across systems.
The Assistant simplifies how associates interact with complex processes and interfaces, reducing the manual steps where input errors typically occur. Cleaner data at the point of entry means fewer corrections, less rework, and more reliable downstream processing.
Agentic Assistance solution areas
Matterway helps healthcare back offices speed up data intake from third parties as
well as follow-up processing.
well as follow-up processing.
Claims & Billing
Patient Records & Data
Care Operations & Support
Claims & Billing
Process higher claims volumes at high accuracy. Agentic Assistance guides associates through complex billing codes and payer rules step by step.
Use cases:
Claims Register & Processing
Medical Billing & Coding
Accounts Receivable Management
Patient Records & Data
Handle patient data across systems with confidence. SOPs are followed to the dot, every time, regardless of source format.
Use cases:
Create Patient Form
Medical Record Review
Data Entry & Management
Work Bench Indexing & Upload
Care Operations & Support
Keep care-adjacent admin running smoothly. New associates ramp up in days, not weeks.
Use cases:
Patient Service & Support
Triage Services
Intermittent Time Tracking
Join the world’s leading Ops teams optimizing further
Get a powerful assistant that allows you to boost productivity and unlock hidden efficiencies that would otherwise remain untapped.
Talk to our healthcare automation expert
Matterway is an enterprise-grade, AI-native intelligent assistance platform that simplifies complex employee workflows for large organizations and BPOs. Combining AI agents, automation, UX, and human-in-the-loop capabilities, it helps amplify human potential at scale. Acquired by Cognizant (Nasdaq: CTSH) in October 2025.
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