Agentic Matterway Solutions for Insurance

Every policy handled correctly, every time

Your back office manages policy changes, renewals, claims, and other complex workflows. The rules are clear, but applying them consistently is challenging and leaves room for errors. Matterway's Agentic Assistants guides associates through every step, while reducing processing times across the board.

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Up to 64%*

Reduction in handling time

84%*

Fewer manual actions per task

4x*

Reduction in error rate

*Average metric improvement across a portfolio of Insurance use cases

See how it works in
real insurance workflows.

Results

Handling Time Reduction

22 → 8 Minutes

Required User Actions

198 → 31 Actions

Annual FTE Savings

16.3 FTE

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The problem

Back office associates at a Fortune 500 P&C insurer compile data from Guidewire, claims history, and external risk sources to calculate renewal premiums. They apply business rules and actuarial models manually, then review for accuracy before communicating to the policyholder. Each renewal: ~22 minutes, 198 actions. 14,000 monthly transactions.

With the Assistant

Triggers inside Guidewire when the associate opens a renewal request. Retrieves policy data and uses OCR to capture incoming documents. Pre-fills forms for associate review. Breaks down premium calculations step by step. Flags exceptions that need attention. Reflects the latest compliance SOPs in context. Generates the renewal notice and schedules delivery. The associate reviews and confirms at every step.

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Beyond the metrics

We’re talking about outcomes that aren’t just numbers.

Faster staff onboarding

New associates follow the same guided, step-by-step flow as experienced ones. Complex multi-system workflows with built-in business rules and exception handling are broken down in context from day one.

Lower risk of processing errors

Insurance workflows involve multiple data sources, business rules, and exception conditions. The Assistant has these built in and validates at every step. No manual formula errors. No missed exceptions.

Consistent compliance adherence

Operating procedures change frequently in insurance. The Assistant reflects the latest SOPs in context, so every task follows the current playbook. No outdated guidelines. No audit gaps.

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Agentic Assistance solution areas

Explore use cases in which Agentic Assistance lets you process more work, with
higher accuracy.

Policy Administration

Claims & Documents

Quoting & Onboarding

Policy Administration

Process higher volumes of policy work at high accuracy. HITL automation guides agents through complex renewals, issuances, and changes step by step.