Purchase Trainings for Employees

Upon starting, the Assistant initially extracts details from the ticket and downloads attachments, so that the associate can go on to capture all relevant data at the start of the task to streamline processing.

The Assistant automatically captures all relevant data from attached documents, such as PDFs. This happens in real-time in front of the associate so that they can intervene in ambiguous scenarios, e.g., when data is unstructured or coming in unknown formats. This ensures fast processing and high accuracy at the same time.

The provision of training can differ greatly across departments and employee groups. To make sure that the correct business rules are followed for each scenario, the Assistant provides intelligent alerts for additional checks that have to be made. In this particular scenario, the cost center must be manually selected.

In cases where the associate needs additional input from the line manager who requested the training, the Assistant intelligently drafts a message on behalf of the associate. The associate can then review this message and adjust if needed, before sending it off.

A big part of this back office task is to perform a lot of repetitive data entry into the company’s HRIS. The Assistant takes care of that for the associate with real-time automation. This means that the automation stops at regular intervals, so the associate can intervene as needed, then resume the automation.

Before completing the task, a range of documents has to be created or updated. After that, they need to get uploaded to the ticket system for later retrieval by other teams in the company. The Assistant semi-automates this process, including the generation of these documents. Whenever it is required to disambiguate or review the accuracy of data, the associate has the chance to do so.

Lastly, a success message notifies the associate that the ticket has been successfully updated on the associate’s behalf so they can proceed to the next ticket.