Agentic Solutions for Life Sciences
Every case processed, every submission on time.
Your back office processes adverse event reports, regulatory submissions, and clinical documentation across multiple systems under strict timelines. The procedures are well established, but applying them consistently across case types, geographies, and formats takes too long. Matterway's Agentic Assistant guides associates through each workflow, reducing handling times and data errors across the board.
Talk to a life sciences operations expert
Up to 60%*
Reduction in case processing time
Up to 50%*
Lower operations cost
Up to 45%*
Efficiency gains across safety workflows
*Based on Cognizant life sciences automation benchmarks and case study results
See how it works in
real manufacturing workflows
Matterway is actively deploying human-in-the-loop assistants across manufacturing operations. Use cases in development span production monitoring, quality control, maintenance workflows, and supply chain coordination. The first full case study walkthrough will be published here once a deployment reaches production scale.
Visit our Use Case Gallery
Beyond the metrics
We’re talking about outcomes that aren’t just numbers.
Faster staff onboarding on complex case types.
New associates follow the same guided flow as experienced ones. The Assistant reflects the latest SOPs and regulatory requirements in real time, so ramp-up takes days instead of weeks, even for complex pharmacovigilance workflows involving multiple case types and regulatory authorities.
Lower risk of compliance gaps
Life sciences back offices operate under strict regulatory timelines and documentation requirements. The Assistant has current procedures built in and validates at every step. No missed reporting deadlines. No incomplete case narratives. No outdated procedures.
Higher data quality across systems.
The Assistant simplifies how associates interact with complex case management and regulatory submission systems, reducing the manual steps where input errors typically occur. Cleaner data at the point of entry means fewer corrections, less rework, and more reliable downstream processing.
Agentic Assistance solution areas
Matterway helps life sciences back offices speed up case processing, regulatory documentation,
and clinical data management workflows.
and clinical data management workflows.
Pharmacovigilance & Safety
Regulatory Affairs & Submissions
Clinical Operations & Data Management
Pharmacovigilance & Safety
Process a higher volume of safety cases at maximum accuracy. HITL automation guides associates through adverse event intake, case processing, and signal management step by step.
Use cases:
Adverse Event Case Processing
Individual Case Safety Report (ICSR) Intake
Signal Detection & Management
Medical Information Requests
Literature Surveillance
Regulatory Affairs & Submissions
Prepare and submit regulatory documents with confidence. SOPs are followed to the dot, every time, regardless of submission type or regulatory authority.
Use cases:
Regulatory Submission Preparation
Labeling & Product Information Updates
Compliance Documentation & Filing
Post-Marketing Commitment Tracking
Clinical Operations & Data Management
Handle clinical documentation and data workflows with full process visibility. Associates stay in control while the Assistant enforces compliance and flags exceptions.
Use cases:
Clinical Data Entry & Validation
Medical Writing Support
Study Start-Up Documentation
Quality Event Documentation
Join the world’s leading Ops teams optimizing further
Get a powerful assistant that allows you to boost productivity and unlock hidden efficiencies that would otherwise remain untapped.
Talk to a life sciences operations expert
Matterway is an enterprise-grade, AI-native intelligent assistance platform that simplifies complex employee workflows for large organizations and BPOs. Combining AI agents, automation, UX, and human-in-the-loop capabilities, it helps amplify human potential at scale. Acquired by Cognizant (Nasdaq: CTSH) in October 2025.
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