Agentic Solutions for Utilities
Every order fulfilled, every return resolved,every shelf accounted for.
Your back office processes returns, inventory adjustments, and vendor claims across multiple systems all day. The procedures exist, but keeping associates on process when every case is slightly different slows everything down. Matterway’s Agentic Assistant guides associates through each workflow, cutting handling times and process errors across the board.
Talk to a retail operations expert
Up to 55%*
Reduction in handling time
Up to 70%*
Fewer manual actions per task
3-5x*
Improvement in processing accuracy
*Average metric improvement across a portfolio of Retail use cases
See how it works in
real retail workflows.
Matterway is actively deploying Agentic Assistants for retail back-office operations. Use cases in development span order exception handling, return and refund processing, vendor claim management, inventory adjustment workflows, and customer service escalation. A detailed case study walkthrough is currently in progress and will be shared here soon.
Visit our Use Case Gallery
Beyond the metrics
We’re talking about outcomes that aren’t just numbers.
Faster associate onboarding.
Retail back offices scale up and down with demand. New hires follow the same guided flow as experienced associates. The Assistant reflects the latest procedures in real time, so temporary staff reach full productivity in days, not weeks.
Consistent process execution.
Whether it is a return, a vendor claim, or an inventory adjustment, every case follows the current playbook. No shortcuts, no missed steps, no location-by-location variation that creates downstream exceptions.
Less time lost to
toggling.
toggling.
Retail operations span order management, ERP, CRM, and vendor portals. The Assistant handles the repetitive navigation and data entry, so associates stay focused on the decisions that actually require their judgment.
Agentic Assistance solution areas
Matterway helps retail back offices handle order management, vendor operations, and
customer service workflows with guided, compliant processes.
customer service workflows with guided, compliant processes.
Order Management & Fulfillment
Inventory & Vendor Operations
Customer Operations & Support
Order Management & Fulfillment
Resolve order exceptions and fulfillment issues faster. Agentic Assistance makes even edge cases effortless.
Use cases:
Order exception handling
Return and refund processing
Shipment discrepancy resolution
Backorder management
Inventory & Vendor Operations
Keep inventory records accurate and vendorclaims on track. Agentic Assistance ensures every adjustment and claim followsthe current SOP.
Use cases:
Inventory adjustment workflows
Vendor claim processing
Stock reconciliation
Product data maintenance
Customer Operations & Support
Deliver faster, more consistent service across every customer touchpoint. Associates are supported through every step.
Use cases:
Customer Operations & Support
Escalation management
Loyalty program administration
Price adjustment processing
Join the world’s leading Ops teams optimizing further
Get a powerful assistant that allows you to boost productivity and unlock hidden efficiencies that would otherwise remain untapped.
Talk to our retail automation expert
Matterway is an enterprise-grade, AI-native intelligent assistance platform that simplifies complex employee workflows for large organizations and BPOs. Combining AI agents, automation, UX, and human-in-the-loop capabilities, it helps amplify human potential at scale. Acquired by Cognizant (Nasdaq: CTSH) in October 2025.
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