Agentic Solutions for Transportation & Logistics
Make your logistics back office deliver on time, every time.
Your operations team processes shipping documents, freight claims, and carrier communications across multiple platforms every day. The procedures are clear, but the volume and variety of cases makes it hard to stay on process. Matterway’s Agentic Assistant guides associates through each workflow, reducing handling times and errors across the board.
Talk to a logistics operations expert
Up to 60%*
Reduction in handling time
3-5x*
Increase in processing throughput
Up to 50%*
Fewer manual actions per task
*Average metric improvement across a portfolio of Transportation & Logistics use cases
See how it works in
real logistics workflows.
Matterway is actively deploying Agentic Assistants for transportation and logistics operations. Use cases in development span freight claim processing, shipment exception handling, carrier onboarding documentation, delivery scheduling coordination, and customs documentation management. A detailed case study walkthrough is currently in progress and will be shared here soon.
Visit our Use Case Gallery
Beyond the metrics
We’re talking about outcomes that aren’t just numbers.
Faster operational onboarding.
Logistics back offices handle dozens of document types and carrier-specific procedures. New associates follow the same guided flow as experienced ones. The Assistant reflects current SOPs in real time, so ramp-up takes days instead of weeks.
Consistent documentation quality.
Every shipment, every freight claim, every customs filing follows the current playbook. No missed fields, no outdated forms, no manual workarounds that create compliance gaps.
Less time chasing information.
Logistics operations span TMS, ERP, carrier portals, and email. The Assistant handles the repetitive data retrieval and entry, so associates spend their time on exception resolution, not system navigation.
Agentic Assistance solution areas
Matterway helps logistics operations teams handle freight documentation, carrier management, and
compliance workflows with guided, accurate processes.
compliance workflows with guided, accurate processes.
Freight & Shipping Operations
Carrier & Vendor Management
Customs & Compliance
Order Management & Fulfillment
Process a higher volume of shipping exceptions at maximum accuracy. Agentic Assistance makes even complex freight documentation effortless.
Use cases:
Freight claim processing
Shipment exception handling
Bill of lading verification
Delivery scheduling coordination
Carrier & Vendor Management
Keep inventory records accurate and vendorclaims on track. Agentic Assistance ensures every adjustment and claim followsthe current SOP.
Use cases:
Carrier onboarding and documentation
Rate agreement processing
Vendor compliance verification
Contract renewal administration
Customs & Compliance
Handle trade compliance and customs documentation with confidence. SOPs are followed to the dot, every time.
Use cases:
Customs documentation preparation
Trade compliance checks
Import/export filing
Tariff classification support
Join the world’s leading Ops teams optimizing further
Get a powerful assistant that allows you to boost productivity and unlock hidden efficiencies that would otherwise remain untapped.
Talk to our logistics automation expert
Matterway is an enterprise-grade, AI-native intelligent assistance platform that simplifies complex employee workflows for large organizations and BPOs. Combining AI agents, automation, UX, and human-in-the-loop capabilities, it helps amplify human potential at scale. Acquired by Cognizant (Nasdaq: CTSH) in October 2025.
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