Agentic Solutions forTravel & Hospitality
Faster resolutions, happier guests, consistent service atscale.
Your back office processesreservations, loyalty adjustments, and billing disputes across multiple systemsunder tight turnaround expectations. The procedures are in place, but applyingthem consistently when every guest situation is unique takes too long.Matterway’s Agentic Assistant guides associates through each workflow, cuttinghandling times and errors across the board.
Talk to a logistics operations expert
Up to 50%*
Reduction in handling time
Up to 65%*
Fewer manual actions pertask
4x*
Improvement in processingaccuracy
*Average metric improvement across a portfolio of Travel & Hospitality use cases
See how it works in
real travel and hospitality workflows.
Matterway is actively deploying Agentic Assistants for travel and hospitality operations. Use cases in development span reservation exception handling, loyalty program administration, billing dispute resolution, guest complaint management, and group booking coordination. A detailed case study walkthrough is currently in progress and will be shared here soon.
Visit our Use Case Gallery
Beyond the metrics
We’re talking about outcomes that aren’t just numbers.
Faster staff ramp-up.
Travel and hospitality operations experience constant staff rotation. New associates follow the same guided flow as experienced ones. The Assistant reflects the latest procedures in real time, so seasonal hires reach full productivity in days instead of weeks.
Consistent guest issue resolution.
Whether a guest complaint comes through email, phone, or the property, every case follows the same resolution playbook. No inconsistent outcomes, no missed follow-ups, no service quality variation between shifts or locations.
Higher associate satisfaction.
Less toggling between reservation systems, CRM, billing platforms, and loyalty databases. Associates spend their time on guest interactions and judgment calls, not on copying data between five systems per case.
Agentic Assistance solution areas
Matterway helps travel and hospitality operations teams handle reservations, guest services,
and billing workflows with guided, compliant processes.
and billing workflows with guided, compliant processes.
Reservations & Booking Operations
Guest Services & Loyalty
Billing & Revenue Operations
Order Management & Fulfillment
Process booking changes and reservation exceptions in an instant, no matter the edge case. Agents are supported through every step.
Use cases:
Reservation exception handling
Group booking coordination
Cancellation and modification processing
Overbooking resolution
Carrier & Vendor Management
Keep inventory records accurate and vendorclaims on track. Agentic Assistance ensures every adjustment and claim followsthe current SOP.
Use cases:
Carrier onboarding and documentation
Rate agreement processing
Vendor compliance verification
Contract renewal administration
Customs & Compliance
Handle trade compliance and customs documentation with confidence. SOPs are followed to the dot, every time.
Use cases:
Customs documentation preparation
Trade compliance checks
Import/export filing
Tariff classification support
Join the world’s leading Ops teams optimizing further
Get a powerful assistant that allows you to boost productivity and unlock hidden efficiencies that would otherwise remain untapped.
Talk to our logistics automation expert
Matterway is an enterprise-grade, AI-native intelligent assistance platform that simplifies complex employee workflows for large organizations and BPOs. Combining AI agents, automation, UX, and human-in-the-loop capabilities, it helps amplify human potential at scale. Acquired by Cognizant (Nasdaq: CTSH) in October 2025.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
© 2026 Cognizant
All rights reserved.
All rights reserved.