Agentic Solutions for Utilities
Accurate billing, compliant service, frommeter to customer.
Your back office handlesservice activations, billing adjustments, and outage communications acrossmultiple systems. The procedures are well established, but keeping associateson process when every customer situation is different slows everything down.Matterway’s Agentic Assistant guides associates through each workflow, cuttinghandling times and errors across the board.
Talk to a utilitiesoperations expert
Up to 55%*
Reduction in handling time
Up to 65%*
Fewer manual actions per task
3-4x*
Improvement in processing accuracy
*Average metric improvement across a portfolio of Utilities use cases
See how it works in
real utilities workflows.
Matterway is actively deploying Agentic Assistants for utilities operations. Use cases in development span meter-to-cash processing, service activation workflows, billing exception handling, outage communication coordination, and field service scheduling. A detailed case study walkthrough is currently in progress and will be shared here soon.
Visit our Use Case Gallery
Beyond the metrics
We’re talking about outcomes that aren’t just numbers.
Faster agent onboarding.
Utilities back offices handle complex rate structures, regulatory requirements, and service-specific procedures. New associates follow the same guided flow as experienced ones. The Assistant reflects the latest tariff rules and compliance requirements in real time, so ramp-up takes days instead of weeks.
Consistent regulatory compliance.
Utilities operate under strict regulatory oversight. Every service activation, billing adjustment, and outage response follows the current compliance playbook. No missed documentation, no outdated rate applications, no audit gaps.
Higher first-contact resolution.
The Assistant surfaces the right information at the right step, so associates resolve customer issues without transfers or callbacks. Fewer escalations, fewer repeat contacts, higher satisfaction scores.
Agentic Assistance solution areas
Explore use cases in which the Agentic Assistant lets you process more work,
with higher accuracy.
with higher accuracy.
Meter-to-Cash & Billing
Customer Service & Field Operations
Regulatory & Grid Operations
Meter-to-Cash & Billing
Process billing cycles and meter data faster with full accuracy. Agentic Assistance guides associates through each exception step by step.
Use cases:
Meter data processing and validation
Billing exception handling
Payment arrangement administration
Rate adjustment processing
Customer Service & Field Operations
Deliver consistent customer service and coordinate field operations. Associates stay in control while the Assistant enforces the correct process at every step.
Use cases:
Service activation and deactivation
Service activation and deactivation
Field service scheduling
Customer complaint resolution
Regulatory & Grid Operations
Handle regulatory filings and grid modernization documentation with confidence. SOPs are followed to the dot, every time.
Use cases:
Regulatory compliance filing
Grid modernization project documentation
Permit and approval processing
Environmental reporting
Join the world’s leading Ops teams optimizing further
Get a powerful assistant that allows you to boost productivity and unlock hidden efficiencies that would otherwise remain untapped.
Talk to our utilities automation expert
Matterway is an enterprise-grade, AI-native intelligent assistance platform that simplifies complex employee workflows for large organizations and BPOs. Combining AI agents, automation, UX, and human-in-the-loop capabilities, it helps amplify human potential at scale. Acquired by Cognizant (Nasdaq: CTSH) in October 2025.
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