Agentic Solutions for Automotive
Every order processed, every part purchased on time
Automotive supply chains run on complex, multi-system processes that span finance, logistics, procurement, and engineering. Your team follows the procedures, but the volume and variety of tasks slow everything down. Matterway's Agentic Assistant streamlines each process so it is easy to execute and easy to get right, so your team processes more work with fewer errors across the board.
Talk to an automotive operations expert
Up to 65%*
Handling time reduction
1.5-2x*
Productivity improvement
Up to 40%*
Admin work reduction
*Average metric improvement across a portfolio of Automotive use cases
See how it works in
real automotive workflows
Results
Handling Time Reduction
60 → 12 Minutes
Required User Actions
185 → 18 Actions
Annual FTE Savings
12 FTE
See full walkthrough
The problem
Buyers extract component data from multiple unstructured Excel files, manually research missing technical specifications on third-party databases, and cross-reference parts across SiliconExpert and the Parts Management System. Each BOM takes roughly 60 minutes and 185 actions to prepare.
With the Assistant
Triggers when the buyer opens a BOM task in SharePoint. Consolidates data from multiple Excel files. Uses AI to enrich missing technical specs and detect generic parts. Automatically aligns data across SiliconExpert and PMS. Pauses for manual selection when multiple matches exist. Converts the final output to CSV for upload.
Beyond the metrics
We’re talking about outcomes that aren’t just numbers.
Faster time to productivity
New buyers follow the same guided flow as experienced ones, regardless of which system or process they are working in. The Assistant reflects the latest procedures in real time, so ramp-up takes days instead of weeks, even as processes change.
Higher data quality across operations
Automotive back offices span finance, logistics, and customer operations, each feeding data into shared systems. The Assistant ensures every field is validated and every entry is complete, so downstream teams work with clean, accurate records from the start.
Less time lost to admin overhead
Buyers spend too much time navigating systems, copying data between screens, and chasing missing fields. The Assistant handles the repetitive steps within each workflow, so buyers stay focused on the decisions that actually require their judgment.
Agentic Assistance solution areas
Explore use cases in which the Agentic Assistant lets you process more work, with
higher accuracy.
higher accuracy.
Finance & Administration
Procurement & Supply Chain
Customer Operations & Service
Finance & Administration
Reduce overhead and processing time across core financial operations. The Assistant guides associates through each transaction, step by step.
Use cases:
Accounts payable and invoice processing
Electronic cash receipt matching
VAT and tax compliance checks
Credit review and financing support
Procurement & Supply Chain
Keep the paperwork behind vehicle movement and fulfillment running without delays. The Assistant ensures every form, check, and handoff is completed correctly.
Use cases:
Purchase order validation and matching
Vendor onboarding and management
Shipping and delivery documentation processing
Inventory data reconciliation and updates
Customer Operations & Service
Deliver faster, more consistent customer experiences across every touchpoint, from purchase through after-sale support.
Use cases:
Customer inquiry handling
Service appointment coordination
Credit review and financing support
Complaint resolution and escalation
Join the world’s leading Ops teams optimizing further
Get a powerful assistant that allows you to boost productivity and unlock hidden efficiencies that would otherwise remain untapped.
Talk to an automotive operations expert
Matterway is an enterprise-grade, AI-native intelligent assistance platform that simplifies complex employee workflows for large organizations and BPOs. Combining AI agents, automation, UX, and human-in-the-loop capabilities, it helps amplify human potential at scale. Acquired by Cognizant (Nasdaq: CTSH) in October 2025.
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