Agentic Solutions for HR Operations
Every employee event processed, every record up to date
HR back offices manage high volumes of employee lifecycle events across multiple systems, from onboarding and transfers to training requests and exits. Your associates know the procedures, but the number of systems involved and the variety of scenarios slow everything down. Matterway's Agentic Assistant turns each process into a guided flow that is easy to execute and hard to get wrong, so your team processes more work with fewer errors across the board.
Talk to an HR operations expert
Up to 65%*
Handling time reduction
3-5x*
Faster resolution time
Up to 40%*
Lower rework rate
*Average metric improvement across a portfolio of HR Operations use cases
See how it works in
real HR operations workflows
Results
Handling Time Reduction
42 → 12 Minutes
Required User Actions
132 → 12 Actions
See full walkthrough
The problem
When managers request training for their employees, HR back-office associates must review each request for completeness and compliance, register it in the HR suite, and purchase the training through the company's intranet platform. The process spans multiple systems and involves repetitive data entry, document creation, and manual status updates.
With the Assistant
The Agentic Assistant extracts ticket and training data automatically, captures details from attached documents in real time, and flags missing information with intelligent alerts. It pre-fills HRIS fields for associate review, drafts follow-up messages when additional input is needed, and handles document creation and ticket updates. The associate stays in control at every step, reviewing and intervening where needed.
Beyond the metrics
We’re talking about outcomes that aren’t just numbers.
Faster productivity time
New associates follow the same guided flow as experienced ones. The Assistant reflects the latest procedures in real time, so ramp-up takes days instead of weeks.
Consistent handling
HR rules differ by employee group, department, and region. The Assistant surfaces the right checks and documentation for each scenario, so associates don't need to memorize which rules apply to which case.
Many systems, one flow
Many systems, one flow.HR tasks routinely span three or more platforms: a case management system, an HRIS, an intranet portal, and document storage. Each system switch is a chance for data to get lost or entered incorrectly. The Assistant bridges these systems in a single guided flow, so associates complete the full task without toggling between screens or copying data manually.
Agentic Assistance solution areas
Explore use cases in which the Agentic Assistant lets you process more work, with
higher accuracy.
higher accuracy.
Employee Lifecycle Administration
Talent Acquisition & Mobility
Learning & Development
Employee Lifecycle Administration
Process employee events faster and with fewer errors, from day one through departure. The Assistant guides associates through each transaction, step by step.
Use cases:
Employee Entry
Employee Transfers & Changes
Absence Management
Employee Exit
Talent Acquisition & Mobility
Keep recruitment and relocation workflows structured and compliant across every scenario. The Assistant ensures every step is completed before the record moves downstream.
Use cases:
Candidate Sourcing
Job Offer Creation
Mobility Requests & Relocation
Background Check and Onboarding Documentation
Learning & Development
Process training requests and assignments accurately, across every system involved. The Assistant handles the data entry, document creation, and status updates.
Use cases:
Assignment of Trainings
Learning Administration
Purchase Trainings for Employees
Certification Tracking and Renewal
Join the world’s leading Ops teams optimizing further
Get a powerful assistant that allows you to boost productivity and unlock hidden efficiencies that would otherwise remain untapped.
Talk to an HR operations expert
Matterway is an enterprise-grade, AI-native intelligent assistance platform that simplifies complex employee workflows for large organizations and BPOs. Combining AI agents, automation, UX, and human-in-the-loop capabilities, it helps amplify human potential at scale. Acquired by Cognizant (Nasdaq: CTSH) in October 2025.
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