Agentic Solutions for Manufacturing
Every order accurate, every task completed on time
Manufacturing back offices process high volumes of orders, supplier documentation, and compliance records across multiple systems. Your associates know the procedures, but the sheer variety of formats and exceptions slows everything down. Matterway's Agentic Assistant simplifies each workflow so associates can move faster while staying on process, handling more volume with fewer errors across the board.
Talk to a manufacturing operations expert
Up to 65%*
Handling time reduction
3-5x*
Increase in data quality
Up to 40%*
Admin work reduction
*Average metric improvement across a portfolio of Manufacturing use cases
See how it works in
real manufacturing workflows
Results
Handling Time Reduction
60 → 12 Minutes
Required User Actions
185 → 18 Actions
Annual FTE Savings
12 FTE
See full walkthrough
The problem
Buyers extract component data from multiple unstructured Excel files, manually research missing technical specifications on third-party databases, and cross-reference parts across SiliconExpert and the Parts Management System. Each BOM takes roughly 60 minutes and 185 actions to prepare.
With the Assistant
Triggers when the buyer opens a BOM task in SharePoint. Consolidates data from multiple Excel files. Uses AI to enrich missing technical specs and detect generic parts. Automatically aligns data across SiliconExpert and PMS. Pauses for manual selection when multiple matches exist. Converts the final output to CSV for upload.
Beyond the metrics
We’re talking about outcomes that aren’t just numbers.
Faster productivity time
New associates follow the same guided flow as experienced ones. The Assistant reflects the latest procedures in real time, so ramp-up takes days instead of weeks.
Higher data quality
Manufacturing back offices span procurement, order management, and aftermarket services, each feeding data into shared systems. The Assistant ensures every field is validated and every entry is complete, so downstream teams work with accurate records from the start.
Lower frustration
Supply chain professionals are too expensive to spend their days toggling between systems, re-entering data, and chasing missing fields. The Assistant absorbs the repetitive steps within each workflow, so your people focus on the work that actually needs their expertise, not fighting the process.
Agentic Assistance solution areas
Explore use cases in which the Agentic Assistant lets you process more work, with
higher accuracy.
higher accuracy.
Order Management & Procurement
Quality & Compliance Documentation
Aftermarket & Service Operations
Order Management & Procurement
Reduce processing time and errors across order-to-cash and procure-to-pay workflows. The Assistant guides associates through each transaction, step by step.
Use cases:
Purchase order validation and matching
Supplier invoice processing and reconciliation
Order entry and confirmation handling
Vendor onboarding and master data updates
Exception and discrepancy reporting
Quality & Compliance Documentation
Keep quality records and audit trails complete and accurate without slowing down processing throughput.
Use cases:
Quality inspection record processing
Non-conformance report documentation
Regulatory compliance filing
Certificate of conformity validation
Audit trail and documentation management
Aftermarket & Service Operations
Process warranty claims, service requests, and parts documentation faster and more consistently across every channel.
Use cases:
Warranty claim processing and validation
Service request intake and routing
Spare parts order documentation
Return and repair tracking
Customer communication and status updates
Join the world’s leading Ops teams optimizing further
Get a powerful assistant that allows you to boost productivity and unlock hidden efficiencies that would otherwise remain untapped.
Talk to a manufacturing operations expert
Matterway is an enterprise-grade, AI-native intelligent assistance platform that simplifies complex employee workflows for large organizations and BPOs. Combining AI agents, automation, UX, and human-in-the-loop capabilities, it helps amplify human potential at scale. Acquired by Cognizant (Nasdaq: CTSH) in October 2025.
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