Letter Dispute Verification Process
Associates must manually download dispute letters from SharePoint, extract transaction details from accompanying Excel sheets, and then perform a "triple-check" by searching for those specific transactions across three different legacy and web-based banking systems. For letters with dozens of transactions, this requires hours of repetitive searching and re-keying.
- Manually identify and open dispute letters in SharePoint
- Extract customer and transaction data from PDFs and Excel sheets
- Search and validate rows across Oracle, Dispute System and Payment CRM
- Manually cross-check AUT codes and merchant credits
- Compile error logs and investigation summaries for complex cases
- Automated classification of Local, Vendor, and PD Teller letters
- Dual-source extraction (PDF & Excel) with AI-parsed summaries
- Automated "triple-system" validation across Oracle, Dispute System, and CRM
- Intelligent row-by-row looping for multi-transaction disputes
- Real-time comparison view of data from three different sources
- Context-rich error logging with AI-generated resolution suggestions
The Assistant automates the end-to-end verification of banking dispute letters, from initial data extraction to cross-system validation. By operating directly over SharePoint and core banking applications, it eliminates manual data entry and ensures 100% accuracy across complex, multi-row transaction disputes.
The Assistant triggers automatically upon opening the SharePoint site. It identifies the letter type, such as Local, Vendor, or PD Teller, and retrieves the associated PDF and Excel files, queuing the correct validation workflow for the associate.
The Assistant extracts customer details and transaction data from both the PDF and Excel spreadsheet. It parses fields like card numbers, merchant names, and dispute summaries, presenting them in a structured view for the associate to review or edit.
Using the extracted Parent ID, the Assistant navigates Oracle to locate matching customer records. It validates every transaction row against the CRM data, including transaction types, merchant names, and specific investigation statements.
The Assistant logs into Dispute System using the verified account and CIF numbers. It retrieves the complete transaction history and highlights the specific rows for comparison against Oracle and the original PDF source in real time.
To complete the validation loop, the Assistant accesses the Payment CRM. It automatically verifies AUT codes, reconciled amounts, and transaction dates, highlighting every field to ensure no discrepancies exist before finalization.
Once the Assistant completes the systematic validation loop for all transaction rows, it automatically logs the dispute files to a verified folder. This ensures all processed data is securely archived and organized for immediate final review.
If a mismatch is found, the Assistant allows the associate to log the error and proceed without halting the workflow. It captures the full context, including system, field, and expected vs. actual values, to generate a comprehensive error report with AI-suggested next steps.
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